Reference
FAQ
Short answers, with links to the pages that go deeper.
Can I use it with real patient information?
No. It's built with privacy in mind, but it makes no HIPAA compliance claim: there are no business associate agreements yet, and it runs on synthetic data only. Details.
Does it send anything to the payer?
No. You download the PDF and submit it yourself, then record the submission in the app.
Can it approve or guarantee an approval?
No. It drafts text for your team to check. Payers decide, and no draft guarantees an outcome.
Which practices does it support?
Dental, aesthetics and physiotherapy have their own code lists and structured findings. Other practice types use a generic form.
Does it read my uploaded files?
Not yet. Files are stored and can be downloaded, but only pasted notes and structured findings are used for drafting.
Can I regenerate a packet?
A request has one first packet, which you edit. If it needs a fresh start, withdraw the request and create a new one. Appeals are drafted separately, one per round.
Can I unlock a locked packet?
No. Locking is permanent by design, so the PDF you sent is the version on record.
How do appeals work?
You record the decision and reason, add new information, and draft an appeal from the original packet. Each round is its own version. Appeals.
What does it cost?
There is no pricing yet. Early access runs on a trial; plans in the app are placeholders.
Why was my draft blocked?
Usually billing status, an ended trial, or a monthly limit. Troubleshooting lists each message.
Who can see my practice's data?
Members of your practice, within their role. Other practices can't see it. During early access the people who run the service can access the database for support.
Can I sign up myself?
No. Accounts are by invitation from an owner or admin of a practice. To ask for early access, use the contact link on the home page.
Does it work in other languages?
English only.
Can I delete a request?
You can withdraw one, which ends it and keeps it read-only for the record. There is no delete button.