Genkō Prior Auth documentation
How to use Prior Auth, from accepting an invitation to appealing a denial. It's in early access and runs on synthetic data only, so please don't enter real patient information.
New here? Start with Getting started.
Using Prior Auth
- Getting startedHow invitations work, how to sign in, and how to read the dashboard and request statuses.
- Creating a requestThe three-step new-request wizard: patient, service and payer, and how drafts are saved.
- Clinical contextWhat to add before generating a packet: pasted notes, structured findings and uploaded files.
- Generating a packetWhat the draft packet contains, how generation works, and what happens if it is cancelled or fails.
- Reviewing, editing and lockingEdit each packet section, mark it ready for review, and lock the version you will send.
- Exporting the PDFDownload a locked packet as a tagged PDF on your practice letterhead.
- Recording submission and outcomesMark a request submitted, record the payer's decision, and what each outcome leads to.
- AppealsDrafting an appeal after a denial or partial approval, and handling a second or later round.
Your practice
Reference
- Privacy and de-identificationWhat is removed before text reaches the AI model, what we store, and what staff must not type.
- TroubleshootingWhy a packet can't be generated, what each message means, and how to fix common problems.
- FAQShort answers to common questions about scope, privacy, limits and how Prior Auth behaves.