Your practice
Billing, trial and limits
Every practice starts on a free trial. Owners and admins then choose a plan and add a card on the Billing page; payments run through Stripe. This page explains the trial, what each billing status allows, and the monthly limits.
Trial, subscribing and paying
Trial. Your practice is set up by us with a trial period. Drafting works normally until the trial end date.
Subscribing. An owner or admin opens Billing, picks a plan and enters a card on Stripe's checkout page. If your trial still has more than two days left, the card is saved now and you are not charged until the trial ends; otherwise billing starts right away. The plan and its monthly limits take effect once Stripe confirms the subscription, usually within seconds.
Changing or canceling. Manage billing opens Stripe's customer portal: update the card, switch plan, cancel at the end of the period, and download invoices. A canceled plan keeps working until the period ends.
The Billing page
Owners and admins find it under Billing. Other roles can't see it. It shows:
- Plan: the plan name and status (Trial, Active, Past due, Canceled, Incomplete, Expired, Unpaid or Paused), with a plain-language note on what it means and what to do next.
- The plans you can choose, when you don't have a live subscription, and Manage billing when you do.
- This month: drafts used against the plan, AI allowance left, requests created, appeals drafted and PDF exports.
Owners and admins also see a short banner on every page when billing needs attention: the trial is about to end or has ended, a payment failed, or the subscription is canceled. Owners get an email for the same events when email is configured.
What each status allows
| Status | Drafting packets and appeals |
|---|---|
| Trial | Allowed until the trial end date; after that, blocked until a plan is chosen |
| Active | Allowed |
| Past due | Allowed while Stripe retries the payment (a grace state); update the card to avoid a pause |
| Canceled, Unpaid, Incomplete, Expired, Paused | Blocked |
| No billing record | Blocked |
Monthly limits
Two limits apply to drafting, both measured per calendar month in UTC and reset on the 1st. They are checked before a draft starts, so a draft that wouldn't fit is never begun.
Drafts included in the plan
Each plan includes a number of generated drafts per month, counting both first packets and appeals. This isn't the same figure as Requests created on the Billing page, which counts new requests.
AI allowance
AI use is measured in tokens, the units a model reads and writes. The cap is the lower of your practice's monthly budget and the plan's allowance. Before each draft, Prior Auth reserves a cautious estimate for it, so one large draft can't push you far past the cap. Drafts that fail after the model has done work still count.
Everyone on the team sees why a draft was blocked, and owners and admins can look at billing details. See Troubleshooting for the messages.